Accessibility Statement

One Medical Australia is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Our Commitment

We strive to ensure that our website and telehealth platform conform to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1). These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

We believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.

Measures We Take

To ensure accessibility, we:

• Provide clear and consistent navigation
• Use appropriate alt text for images
• Ensure sufficient color contrast
• Design forms with clear labels and error messages
• Make our platform keyboard accessible
• Provide transcripts for audio content
• Ensure our platform works with screen readers and other assistive technologies

Accessibility Features

Our website and telehealth platform include the following accessibility features:

• Semantic HTML structure for better screen reader navigation
• ARIA landmarks to identify regions of a page
• Keyboard navigation for all interactive elements
• Resizable text without loss of functionality
• Text alternatives for non-text content
• Consistent and predictable navigation

Alternative Formats

We are happy to provide information in alternative formats. If you need information in a different format, please contact us at info@one-medical.com.au, and we will do our best to accommodate your request.

Feedback and Contact Information

We welcome your feedback on the accessibility of our website and telehealth platform. If you encounter any accessibility barriers or have suggestions for improvement, please contact us at:

Continuous Improvement

We are committed to continuously improving the accessibility of our website and telehealth platform. We regularly review our website and platform for accessibility issues and work to address them promptly.

We conduct regular accessibility audits and user testing with people who use assistive technologies to identify and fix accessibility barriers.

Assistance for Users with Disabilities

If you have a disability and need assistance using our telehealth services, please contact our customer support team. We are committed to providing reasonable accommodations to ensure that all patients can access our healthcare services.

Last updated: June 1, 2023