Frequently Asked Questions

One Medical offers a wide range of healthcare services including general practice consultations, chronic disease management, mental health services, women's health, pediatrics, telehealth, preventative care, and more. Our goal is to provide comprehensive primary care for the whole family.

You can book an appointment online through our website, by calling our reception, or through the HealthEngine app. We offer same-day appointments for urgent matters.

Telehealth appointments are conducted via secure video conferencing or phone. Once you book a telehealth appointment, you'll receive instructions on how to join the virtual consultation at your scheduled time.

All our consultations, including telehealth services, are offered as private services with transparent pricing. You can view our current fees on our Fees & Pricing page.

After booking an appointment, you'll receive instructions via email or SMS with a secure link to join your consultation. Simply click on the link at your scheduled appointment time, and you'll be connected with your healthcare provider via video call.