Terms of Service

These Terms of Service ("Terms") govern your use of the One Medical Australia telehealth platform and services. By accessing or using our services, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By accessing or using the One Medical Australia platform, website, mobile application, or any other services provided by One Medical Australia (collectively, the "Services"), you agree to be bound by these Terms. If you do not agree to all of these Terms, you may not use the Services.

2. Healthcare Services

One Medical Australia provides telehealth services that connect patients with healthcare professionals. Our platform facilitates virtual consultations, but we do not directly provide medical care. The healthcare professionals on our platform are independent providers who are responsible for the medical advice and treatment they provide.

Our Services are not intended to replace in-person medical care. In case of emergency, please call 000 or go to your nearest emergency department.

3. User Accounts

To use certain features of our Services, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate and complete information when creating your account and to update your information as necessary.

4. User Responsibilities

When using our Services, you agree to:

• Provide accurate and complete information about your health and medical history
• Use the Services only for lawful purposes and in accordance with these Terms
• Not use the Services in any way that could interfere with other users' access to the Services
• Not attempt to gain unauthorized access to any part of the Services
• Not use the Services to impersonate any person or entity

5. Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

6. Payments and Billing

Fees for our Services are displayed at the time of booking. You agree to pay all fees associated with the Services you use. We accept various payment methods and may process payments through third-party payment processors.

7. Cancellations and Refunds

Our cancellation and refund policy is as follows:

• Cancellations made more than 24 hours before the scheduled appointment may be eligible for a full refund
• Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee
• No-shows for scheduled appointments are not eligible for refunds

8. Intellectual Property

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, icons, images, audio clips, and software, are owned by One Medical Australia or its licensors and are protected by Australian and international copyright, trademark, and other intellectual property laws.

9. Limitation of Liability

To the maximum extent permitted by law, One Medical Australia and its affiliates, officers, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Services.

10. Changes to Terms

We may modify these Terms from time to time. We will notify you of any material changes by posting the updated Terms on our website. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions.

12. Contact Us

If you have any questions about these Terms, please contact us at:

Last updated: June 1, 2023